How Digital Phone Service Works

This is REAL phone service, not a gimmick!

Traditional "wire-line" phone service and digital voice service are more alike than they are different.

• They both carry a voice conversation from your phone through a switchboard system to another phone.   

• The other phone can be on the same switchboard or another company's switchboard.

• All switchboards are now digital meaning that your call is converted to digital in both traditional and digital voice systems.

The big differences all work in your favor.

• Instead of using the phone company's exclusively controlled wires, your call travels on your broadband.  The lack of exclusivity allows Digital Voice services to be priced to provide a much better value.

• The switch boards used by traditional phone companies are incredibly expensive and even though they are outdated, they are too hard to update to bring you new features.  Digital Voice services use newer switchboard technologies that are easily upgraded whenever new features are available.

• Since the call is converted to digital in your home, the call quality doesn't degrade over distance or in bad weather like traditional analog connections can.

Digital telephone service works just like a regular phone with just one key difference — how the phone call actually gets to your telephone. Instead of using the high priced telephone company's wiring, Rivul routes your phone calls directly to your telephone using your high speed internet connection. You hear a dial tone and make your phone calls just like you've always done. What's changed is that you don't pay a big bill to use the phone company's wires.

What is Digital phone service?

Digital phone service is a technology that enables people to use the Internet as the transmission medium for telephone calls. Voice data is sent in packets through your high-speed Internet connection rather than by traditional POTS lines (Plain Old Telephone Service). Digital phone service is significantly less expensive than typical telephone long distance packages, plus one high speed Internet connection can serve for multiple phone lines with no loss in functionality, reliability, or voice quality.

If I use Rivul's digital phone service, who can I call?

Anyone and everyone! Any local phone, mobile phone, long distance, or international number — if a number can be dialed, you can call it with Digital phone service. And if you have domestic long distance included, you can say goodbye to your long distance bill as well. Like to call Internationally? No problem! Phone calls are crystal clear and with our amazing International rates, you can save more than 50% over traditional rates.

What if I need to call 911?

Digital phone service includes E911 service, allowing you to connect to 911 just like a traditional phone. If you need emergency service, help is only 3 digits away.

Can I use multiple phones with digital phone service?

Absolutely! It's as easy as— well it's just easy! There are many different ways to use multiple phones with our system and for more information, please read our Multiple Phone Extension help document.

What are some advantages to using Rivul?

With Rivul, you get:

• Digital quality communication

• Unlimited local and long distance to USA and Canada.

• You can use your existing phone

• Full range of features (caller id, call forwarding, etc.) included

How will I know if I get a phone call?

When you get a phone call, your phone will ring just like normal. Rivul works exactly like you're used to — all we've done is replace the high priced phone lines with digital phone service's low cost, high speed internet service.

Ready to get started? Sign up today.