Email Support
At Rivul Communications we look forward to answering your questions whether they are sales, technical or billing related. Our trained Support Plus Staff is on hand 24 Hours-A-Day, 7 Days-A-Week, 365 Days-A-Year. We look forward to hearing from you! If you have a question and can't find the answer, you can contact the Support Plus Staff at Rivul Communications. Although the easiest and most immediate way to get support is by calling our toll-free number, we will also attempt to assist you by email. Just click the link below, type your question and one of our knowledgeable staff members will get back to you as soon as possible.
You can e-mail us with your sales, technical or billing related questions at 24hoursupport@rivul.com. Although we try to get to all your questions as soon as possible, please allow a minimum of 24 hours for a Support Plus Representative to respond.
Important Notice: Please do not send sensitive data such as a new credit card number or passwords by email. Due to security issues, we do not accept cancellations by email. For cancellations, please call our toll-free number.
Telephone Support
Rivul Communications is here when you need us! Maybe you have a question about signing up. Perhaps you just bought a new computer and need a helping hand getting back online. Maybe you need assistance setting up a new email account in Outlook, or you need to change your credit card number. Our Support Plus Staff can help you with all of that and more.
Rivul Communications Support Plus is your first stop for Signup Support, Internet Problems, and Billing Questions. The friendly and highly-trained staff of Rivul Communications will be happy to offer you assistance, and in most cases, will be able to solve your problem right over the phone. We are proud that our Support Plus Technicians are equipped to perform complete Level 1 and Level 2 diagnostics on our entire network. Please feel free to contact us at the numbers listed below.
You can reach our Support Plus Team at 877-438-6864 24 Hours-A-Day, 7 Days-A-Week, 365 Days-A-Year.
To help our staff assist you more quickly, please be sure to have your account e-mail address ready when you call.
Fax
Have a Fax machine? You can Fax us questions, comments, or concerns with your service at (865) 862-8789 24 hours a day.
So that we may service you more efficiently, please include your e-mail address in your correspondence.